Frequently Asked Questions (FAQ)
Booking and Cancellation Policy
To secure your reservation, the full amount is required as a non-refundable deposit at the time of booking. This ensures your suite is held exclusively for you, guaranteeing your stay at Le Bouquet Luxury Suites.
Cancellations are non-refundable. We understand that plans can change; however, due to our boutique nature, we require the full amount paid at the time of booking to be non-refundable. We appreciate your understanding.
Check-In and Check-Out Policy
Check-in time is at 15:00, and check-out time is at 11:00. We strive to provide you with the most comfortable experience, so these times allow our team to thoroughly prepare your suite.
Early check-in and late check-out are subject to availability and may incur additional charges. Please contact our front desk in advance to discuss your needs, and we will do our best to accommodate your request.
Payment Policy
We accept a variety of payment methods including bank transfers and major credit cards. This flexibility ensures you can choose the most convenient option for your needs.
The full amount is required as a non-refundable deposit at the time of booking. Unfortunately, we do not offer refunds, but this policy allows us to maintain our high standards of service and accommodation.
Pet Policy
Regrettably, pets are not permitted in the suites. This policy helps us maintain a clean and comfortable environment for all our guests. We appreciate your understanding.
Smoking Policy
Smoking is not permitted in the suites to ensure a pleasant and healthy environment for all our guests. We kindly ask that you respect this policy during your stay.
Damage and Loss Policy
Guests are required to report any damages to the property. If deemed necessary, appropriate charges may apply to cover the cost of repairs or replacements. This policy helps us maintain the quality of our facilities for all guests.
Health and Safety Policy
We adhere to rigorous COVID-19 cleaning and disinfection protocols to ensure your safety. Emergency exit plans are clearly posted in all rooms, and illuminated signs are positioned above exits for your security.
Complaint and Review Policy
Complaints are taken very seriously and are managed by our hotel manager. We aim to resolve all complaints within 10 working days to ensure your satisfaction. Your feedback is invaluable in helping us improve our services.
Stay and Behavior Policy
Guests are expected to respect the hotel policies and maintain considerate behavior during their stay. This ensures a pleasant experience for everyone at Le Bouquet Luxury Suites.
Additional FAQs
Yes, we are pleased to offer complimentary high-speed Wi-Fi in all suites for your convenience.
Yes, we offer airport and port transfers at an additional cost. We collaborate with a reputable transfer company, and the cost is paid directly to the driver. Please contact us to arrange this service.
While we do not have on-site parking, there are several parking facilities nearby. Our staff will be happy to assist you with directions and information about these options.
Unfortunately, due to the architectural restrictions of buildings in downtown Athens, we are unable to provide accessible rooms. We apologize for any inconvenience this may cause.
If you realize you have left something behind, please contact us as soon as possible. We will make every effort to locate your item and arrange its return. Please note that shipping expenses will be covered by you.